IT Support & Computer Services
PCP – IT Support & Computer Service
At the heart of our business lies our unwavering commitment to IT support and service. For many years, we have been the backbone of our clients’ technological infrastructure, ensuring their systems run smoothly and efficiently. Our team of dedicated professionals has navigated through numerous technological advancements and industry shifts, adapting and evolving to meet the ever-changing needs of our clients. From the early days of basic computer troubleshooting to the complex, cloud-based solutions of today, we have consistently provided reliable and innovative IT support.
Our extensive experience as an IT service provider has equipped us with a deep understanding of both legacy systems and cutting-edge technologies. This unique blend of knowledge allows us to offer comprehensive solutions that are tailored to each client’s specific requirements. We pride ourselves on our ability to stay ahead of the curve, continuously updating our skills and services to incorporate the latest advancements in the tech world. Our long-standing presence in the industry is a testament to our resilience, adaptability, and unwavering dedication to delivering exceptional IT support and service.
In 1995, we launched our Internet Service Provider, PIP. By integrating PIPs – Internet, Phones, Cloud Solutions and Network Support with PCP’s IT Support, we have become a one-stop shop with a single account manager for all your IT needs.
IT Services We Provide
We currently offer all tiers of IT Services. We run a 24×7 Helpdesk, remote management and managed services. We have technicians, on the ground everyday, anywhere, from the Sydney CBD to Campbeltown, we are here to provide Australian businesses with exceptional customer service.
Typical IT Services we can help with :
- Microsoft Office – Microsoft 365
- IT Security
- Desktop Support – Server Support
- Mobile Devices
- Remote Assistance
- Disaster Recovery
- Cyber Threats
- Network Infrastructure Support
24 Hour 7 Days – Help Desk
Our 24 x 7 IT help desk is a cornerstone of our commitment to providing exceptional remote support and service. Available around the clock, our friendly team, located right here in our Sydney office, ensures that you have access to expert assistance whenever you need it, no matter the time of day or night. Whether you’re facing a critical issue that needs immediate resolution or simply have a question about your IT setup, our team of skilled professionals is always ready to help and provide effective solutions.
We understand that IT problems can arise at any moment, effecting daily operations and this downtime can be costly. That’s why our help desk operates continuously, providing you with peace of mind knowing that support is just a call or click away. Our team is equipped to handle a wide range of issues, from troubleshooting and technical support to guidance on best practices and proactive maintenance. With our 24 x 7 IT help desk, you can rest assured that your business is in capable hands, allowing you to focus on what you do best.
IT Managed Services
An IT managed service involves outsourcing the responsibility of maintaining and anticipating the IT needs of your core business to a third-party provider, known as a Managed Service Provider (MSP). This approach helps reduce costs, improve service quality, and frees up internal resources for your normal business operations.
Our managed services are designed to provide comprehensive IT support services and management, allowing your business to focus on daily activities while we handle all the complexities of your IT infrastructure, man your IT helpdesk for your staff and monitor system and alarms for imminent failures.
This service can be tailored exactly to your business goals, by partnering with us, you gain access to a friendly team of experienced IT professionals who proactively manage and maintain your systems, ensuring they run smoothly and efficiently. Typically our IT support team would take over IT management of –
- Device Monitoring
- Email Scanning for Viruses and Trojans
- Firewall management and scanning
- Security systems
- Backup Systems
- Data Privacy and Data Security
- IT Help Desk for all users
Of course all these systems and services are governed by a Service Level Agreement (SLA), which outlines the expected performance and responsibilities of PCP. Our lead engineers will present you with a weekly report on every action and/or problem that occurred during the week.
By leveraging managed IT services, businesses can benefit from expert support, enhanced security, and the ability to scale their IT resources as needed at an affordable price.
Ad-Hoc – Do and Charge – IT support
Ad-hoc IT support, also known as break/fix support, is a flexible, on-demand service that provides IT assistance as and when needed. Unlike managed services, which involves ongoing support and a proactive approach, ad-hoc IT offers limited support services and is typically used to address specific IT problems or projects without a long-term commitment. This type of support is ideal for small businesses that can handle most of their IT needs internally, but occasionally require technical expertise to assist with more complex IT issues or IT solutions.
Additionally for small and medium-sized businesses, ad-hoc IT support can be particularly beneficial. It allows them to maintain control over their IT infrastructure while having access to professional assistance when necessary. This approach can save money by avoiding the costs associated with a full-time IT staff or a comprehensive managed service plan. Instead, businesses only pay for the support they need, when they need it, making it a cost-effective solution for managing IT expenses. Additionally, PCP IT support can help SMBs quickly resolve issues that might otherwise disrupt their operations, ensuring minimal downtime and maintaining productivity.
Based in North Sydney region, our technical staff will travel anywhere, anytime you require them.